Effective Communication When Dealing with Goals of Care Conversations

Learning Objectives
Describe how the anatomical and physiological changes during the aging process impacts the way a person hears, processes, and communicates information.
Identify the need for clear, concise, and respectful language to ensure that elderly patients are equipped with information and resources necessary for decision making.
List the steps that influence an effective family meeting
Describe the mnemonic SPIKES and Ask-Tell-Ask
Identify key phrases to use when having a goals of care conversation with patients and families
Discuss legal and medical forms (advanced directives) that are utilized to enable clinicians to understand and document a patients goals of care and wishes oDescribe the types of and publics understanding of uses and current status of advanced directives
Course Type: Online
Course Offering: Webinar
Domain Focus: Ethical, Legal, and Practice Standards, Principles of Practice, Psychosocial Concepts and Support Systems, Psychosocial Aspects
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CE Credits: 2.00